Shipping Policy

Last updated: 11 October 2026

At Avenlyn, we want every order to be handled with care, transparency and attention to detail.

This Shipping Policy explains how we process and deliver orders placed through www.avenlyn.com.

1. Order Processing Time

Once your order has been placed, please allow 1–3 working days for processing.

During this time, we review your order, verify the product details, confirm your delivery information and prepare your order for dispatch.

Working days are Monday to Friday, excluding public holidays.

2. Delivery Times

Once your order has been processed and dispatched, delivery usually takes 1–3 working days.

Estimated total delivery time: 3 – 7 working days, including order processing.

Please note that delivery times are estimates and may vary due to courier delays, customs inspections, busy shopping periods, public holidays, incorrect delivery details or circumstances beyond our reasonable control.

If your order is delayed, please contact our customer support team so we can assist you.

3. Direct Supplier Shipping

At Avenlyn, some products are dispatched directly from our carefully selected suppliers.

Rather than sending products to an additional warehouse before forwarding them to you, certain orders may be shipped directly from our suppliers to your delivery address.

This means that some parcels may be dispatched from overseas, including China.

Our aim is to keep the delivery process efficient while ensuring that every order is handled with care.

4. Shipping Costs

We are pleased to offer FREE standard shipping across the United Kingdom.

There is no minimum order value required to qualify for free standard delivery.

5. Delivery Information

Please ensure that your delivery address is complete and accurate when placing your order.

If you notice an error in your address, contact us as soon as possible. We will do our best to help, although changes may not be possible once your order has been dispatched.

6. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.

Please allow some time for the tracking details to become active after dispatch.

7. Delayed or Missing Orders

If your parcel has not arrived within the estimated delivery period, please contact our customer support team.

We will investigate the issue and help you find a suitable resolution.

Nothing in this Shipping Policy affects your statutory consumer rights under applicable UK law.

8. Contact Us

If you have any questions about your order or delivery, please contact us through the contact form on our website.

Website: https://avenlyn.com/

Customer Support: https://avenlyn.com/pages/contact

We are always happy to help.

With love,

The Avenlyn Team 🤍