FAQ Policy Page

Last updated: 23 October 2026

How long does shipping take?

Orders are usually processed within 1 to 3 working days.

For current delivery estimates and dispatch information, please read our Shipping Policy.

Delivery times are estimates and may vary during busy periods or due to carrier delays.

Where do you ship from?

Some orders are shipped directly from our trusted suppliers.

This may include suppliers located overseas

We do this to make fulfilment more efficient and avoid unnecessary handling delays.

Do you offer free shipping?

Yes, we offer free shipping across the United Kingdom.

Do you offer returns?

Yes, Avenlyn offers a 30-day returns policy.

Please contact us within 30 days of receiving your order at:

info@avenlyn.com

How do I start a return?

Email us at:

info@avenlyn.com

Please include your name, order number, reason for return and photos if the item is damaged, faulty or incorrect.

Who pays for return shipping?

For returns due to a change of mind, an incorrect size selection, or an unwanted item, customers are responsible for the return shipping costs.

Please contact our customer support team before returning an item. We will provide you with the correct return address and instructions. Returns must be sent to the address provided by our support team.

If an item arrives faulty, damaged, or not as described, we will provide an appropriate remedy in accordance with your statutory consumer rights, including covering reasonable return shipping costs where required by law.

Your Statutory Rights

Nothing in this policy affects your statutory rights under the UK Consumer Rights Act 2015 or your applicable cancellation rights under the Consumer Contracts Regulations 2013.

When will I receive my refund?

Once your return has been received and approved, we will process your refund to the original payment method.

Your bank or payment provider may need additional time to complete the refund.

What if my item is faulty or incorrect?

Please contact us as soon as possible at:

info@avenlyn.com

Include your order number, a description of the issue and clear photos.

We will review the issue and help you with the next steps.