Refund policy
Returns & Refunds
Last updated: 23 October 2026
At Avenlyn, we want you to feel comfortable shopping with us. For return, refund or order questions, email info@avenlyn.com.
Our 30-day returns policy
You can request a return within 30 days of receiving your order. For returns under our extended policy, items should be unworn, unwashed and in their original condition, with tags attached where applicable. This voluntary policy does not restrict your statutory rights.
How to arrange a return
Email info@avenlyn.com with your order number and the email address used at checkout. If an item is faulty, damaged or incorrect, please describe the issue and include photos where possible. We will provide return instructions and the appropriate return address. Please contact us before posting an item so it reaches the correct location.
The return address may be with a supplier overseas, including China. For change-of-mind returns, you are responsible for postage to the return address provided. Please contact us for the address before sending your parcel.
Return postage
For a change-of-mind return, you are responsible for return postage. We recommend keeping proof of posting and using a tracked service. For faulty, damaged or incorrect goods, contact us so we can arrange an appropriate remedy and cover reasonable return costs where required.
Your UK cancellation rights
For eligible online purchases, you can notify us that you wish to cancel within 14 days of receiving your goods, then return them within a further 14 days. You do not need to give a reason. These rights also apply to sale items.
You may inspect goods as you would in a shop. We may reduce a refund for handling beyond what is necessary to establish their nature, characteristics and functioning. The statutory cancellation right may not apply to personalised goods or sealed goods unsuitable for return for health or hygiene reasons once unsealed. Faulty-goods rights remain unaffected.
Refunds
Eligible refunds are made to the original payment method. For a statutory cancellation, we refund within 14 days of receiving the goods back or receiving evidence that they have been sent back, whichever is earlier. We also refund any standard delivery charge for a cancelled order; an additional express-delivery premium is not refundable. Your payment provider may need extra time to show the refund.
Faulty goods and exchanges
Nothing in this policy limits your rights under applicable UK consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. Contact us promptly if something is wrong with your order. For a different size or colour, email us to discuss available exchange options.